Terms of Service

Welcome to Lumari! We're on a mission to empower revenue teams with AI-powered automation agents. These Terms of Service ("Terms") govern your use of our website, services, and platform (collectively, the "Services") provided by Lumari, Inc. ("Lumari," "we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

1. Acceptance of Terms

By creating an account, accessing, or using Lumari's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Services Description

Lumari provides an AI-powered platform that enables revenue teams to create, deploy, and manage automation agents. Our Services include:

• Natural language agent creation and configuration
• Integration with third-party tools and services
• Agent execution and monitoring capabilities
• Data processing and analytics features
• Team collaboration tools

3. Account Registration

To access certain features of our Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services for any fraudulent or deceptive purposes
• Transmit any viruses, malware, or harmful code
• Attempt to gain unauthorized access to any systems or networks
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Use automated systems or software to extract data from the Services
• Resell or redistribute the Services without our written permission

5. Intellectual Property Rights

The Services and all content, features, and functionality are owned by Lumari, Inc., its licensors, or other providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all rights to your data and content. By using our Services, you grant us a limited license to use, store, and process your content solely to provide the Services to you.

6. Privacy and Data Security

Your use of our Services is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data. We are SOC 2 compliant and maintain comprehensive audit trails for all agent activities.

7. Third-Party Services

Our Services may integrate with third-party services (such as Salesforce, HubSpot, Slack, etc.). Your use of these integrations is subject to the terms and policies of those third parties. We are not responsible for the practices or content of third-party services.

8. Payment Terms

Certain features of the Services require payment. By subscribing to a paid plan:

• You agree to pay all applicable fees as described in your subscription
• Fees are non-refundable except as required by law
• We may change our fees with 30 days' notice
• You are responsible for all taxes related to your use of the Services

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any defects will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMARI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, RESULTING FROM YOUR USE OF THE SERVICES.

Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Lumari and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Services will cease immediately.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at: